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Arrival
Departure
Adults
Services included in chalet hire:
  • Private access to the relaxation area in the SPA Chalet with Sauna, Steam Room & Jacuzzi (must be booked in advance) – children under the age of 16 are not allowed in the Spa, even accompanied by an adult.
  • Staff at reception to show you your chalet
  • Beds made on arrival (superior quality bed linen)
  • Bathroom products at your arrival
  • Cleaning products provided : kit of arrival
  • Bathroom linen:  towels, slippers and bathrobes, provided (for adults)
  • Final clean (excluding kitchen and washing up)
  • For the NASHIRA chalet and the Spa dining room, wood is provided for the fireplace.
  • Underground car park beneath the hamlet, individual ski lockers
SERVICES NOT INCLUDED IN CHALET HIRE:
  • Lunch basket with organic, regional produce delivered to the chalet
  • Professional Nespresso coffee machine for all the chalets (PRO capsule boxes for a range of Nespresso blends: €0.90 per capsule)
  • New set of bath linen or bed linen
  • Daily cleaning service or cleaning on request
  • Kitchen clean
  • Private hire of the dining room / kitchen in the SPA chalet: €120 cleaning of the kitchen and the dishes not included (must be booked in advance; 14 people maximum)
  • Dry-cleaning
  • The hamlet catering service (local ready-made dishes, wines & champagnes...)
OTHER SERVICES A LA CARTE:
  • Book activities with our partners: a table at a restaurant, skiing equipment rentals, ski lessons, snow boots, dog sledding, mountain biking, a walking guide, golf...
  • We can organize transport for you from the airports or stations at Perpignan, Carcassonne, Toulouse, Montpellier, Barcelona, Girona, and more.
Booking and cancellation conditions:
  • Rental and service rates include taxes
  • There is an additional €0.50 tourist tax per day, per person for guests over the age of 13
  • Booking is confirmed after receipt of a down payment of:
    50% of the total fee for short stays (up to 3 nights)
    30% of the total fee for stays of 4 nights or more
  • The rest of the payment must be made 1 month before arrival.
  • For bookings up to 30 days before the date of arrival, the entire fee must be paid upfront.
  • Payment by bank transfer, check, Holiday vouchers and Bank Card
  • Deposit using the credit card imprint
  • Reservations are confirmed for a specified number of occupants and a corresponding rate. In case of fewer arrivals, the initial fare will remain applicable.
  • In the case of a larger number of guests, the rental may be refused by the establishment or accepted subject to the application of the corresponding rate. The number of occupants may not exceed the capacity of the cottage.
  • Children over 10 months of age are considered persons occupying the chalet.
  • Stays from 3 to 7 nights: check-in from 4.30pm and check-out before 11am.
  • Short stays (1-2 nights): check-in from 4pm and check-out until 12 noon (10am in High Season)
  • Chalets are non-smoking & slippers must be worn indoors.
  • No pets

 

CANCELLING A BOOKING

  • For cancellations more than 45 days before arrival, we will retain the booking fee. This fee can be deducted from subsequent bookings.
  • 50% of the total fee will be retained in the event of cancellations 45 to 30 days before arrival.
  • The entire fee will be retained in the event of cancellations less than 30 days before